Delivery
We aim to have items dispatched as soon as possible and usually it is within 2 working days. It can take us 3 to 5 working days to process your order ready for shipping during busy times (these can happen at any time of the year).
Our working and posting days are Mondays to Fridays.
We cannot offer next day postal service due to our location.
As we are on the Isle of Skye everything takes a day longer to go through the postal system than on the mainland so please be patient.
Orders are not processed on bank/public holidays.
You will get an order confirmation email once you've placed your order and we can then see your order on our system.
When we ship your order we will send you a confirmation email.
If you have not received an order confirmation email or a shipping confirmation email then do please check your Junk Mail folders as our email can end up there.
For UK orders the following delivery charges apply:
- Orders under £75 in value - £4.90
- Orders over £75 - Free
- Free Delivery to residents in KA23 postcodes (West Kilbride).
We use either Royal Mail 24, DHL Express or Parcel Force 24 depending on your location and size of parcel.
We are testing shipments to Northern Ireland due to new EU regulations coming in. We are accepting orders and will send out as normal.
We cannot offer a next-day delivery service or guarantee.
Channel Islands- Weight-based shipping rates shown at checkout.
Unfortunately we are currently unable to ship to the EU to the EU GPSR regulations coming into force on 13 December 2024.
The extra costs involved in selling to the EU in relation to this are prohibitive at the moment and we will be looking into this in the new year to see if there is a way around it.
We are really sorry about this as we do want to sell to you but it's not cost effective at the moment.
Northern Ireland customers will have their orders cancelled and refunded if they place an order.
We do ship to the rest of the world, as long as our courier DHL can deliver to your country.
The price shown at Checkout will be the cost of your items excluding any fees or taxes. You will have to pay any import fees or taxes to the courier company when the delivery reaches your country. They will email you with details on how to pay. The delivery will only then be sent from the courier company once this is paid.
Here's how import fees and taxes work for orders outside the UK:
Rest of the World Orders
You will have to pay any import fees or taxes to the courier company when the delivery reaches your country. This is calculated on the full cost of your order including the Shipping Cost.
The courier will email you with details on how to pay. The delivery will only then be sent on once this is paid.
We only use Royal Mail or DHL for shipping outside the UK so please do not ask for another courier to be used.
The full cost of your order including shipping, is what is used for the export commercial invoice which the import fees and taxes are then calculated from by Royal Mail/DHL. This cannot be changed in any way as we have to comply with international export rules.
For UK customers we may have to split your order into 2 seperate packages if there is a delay on some items in your order. You will be notified if this is the case.
For all floor loom deliveries please ensure that you have additional help available to move boxes indoors and to where you plan to build the loom. Some of the boxes will be very heavy (40kg to 70kg in some cases, depending on the loom).
UK Customers Only:
We can deliver floor looms to any address in the UK. All floor looms ordered through Weft Blown are shipped free of charge to addresses in mainland UK.
Please note however that island locations may attract a shipping surcharge. If you are in an island location then please contact us for a quote for floor loom shipping rates to your address.
Schacht and Ashford floor looms will by sent using DHL or Parcelforce depending on your location. You will receive a tracking number in the shipping confirmation email we send you once your loom is on its way.
Customers outside the UK:
We can deliver the floor looms listed for your country on our website. Delivery will be made by DHL and the cost will be shown at checkout. The high shipping cost is due to the size and weight of the packages as they are large and heavy.
If your order has not been shipped then please email sales@weftblown.com and we will get this arranged with you.