Delivery

How long does it take to ship out my order?

We aim to have items dispatched as soon as possible and usually it is within 2 working days. It can take us 3 to 5 working days to process your order ready for shipping during busy times (these can happen at any time of the year).

Our working and posting days are Mondays to Fridays.

We cannot offer next day postal service due to our location.

As we are on the Isle of Skye everything takes a day longer to go through the postal system than on the mainland so please be patient.

Orders are not processed on bank/public holidays.

How do I know if you've received my order or it has been shipped?

You will get an order confirmation email once you've placed your order and we can then see your order on our system.

When we ship your order we will send you a confirmation email.

If you have not received an order confirmation email or a shipping confirmation email then do please check your Junk Mail folders as our email can end up there.

How does the tracking for my order work?

The tracking works in different ways depending how it's been shipped:

Royal Mail - the tracking will only activate once a delivery attempt at your address has been made.

DHL and Parcel Force -  tracking will update once it reaches the depot at Inverness. This is usually a day after it has been collected from us so can take a day or so after you've received your shipping confirmation email.

What is the Shipping Cost for Orders to the UK?

For UK orders the following delivery charges apply:

  • Orders under £75 in value - £4.90
  • Orders over £75 - Free
  • Free Collection from our studio on Isle of Skye

We use either Royal Mail 24, DHL Express or Parcel Force 24 depending on your location and size of parcel.

We are testing shipments to Northern Ireland due to new EU regulations coming in and are hoping to have systems in place soon to deliver there again as normal. We are accepting orders and will send out as normal.

We cannot offer a next-day delivery service or guarantee.

Channel Islands- Weight-based shipping rates shown at checkout.

Do you ship to the EU?

We are hoping to start selling to the EU again soon and are in the process of arranging the paperwork for this. Once we are selling to the EU again we will post on our social media and on this website.

Do you ship to the Rest of the World?

We do ship to the rest of the world, as long as our courier DHL can deliver to your country.

The price shown at Checkout will be the cost of your items excluding any fees or taxes. You will have to pay any import fees or taxes to the courier company when the delivery reaches your country. They will email you with details on how to pay. The delivery will only then be sent from the courier company once this is paid.

Do I have to pay Import Fees and Taxes for Orders outside the UK?

Here's how import fees and taxes work for orders outside the UK:

Rest of the World Orders

You will have to pay any import fees or taxes to the courier company when the delivery reaches your country. This is calculated on the full cost of your order including the Shipping Cost.

The courier will email you with details on how to pay. The delivery will only then be sent on once this is paid.

We only use Royal Mail or DHL for shipping outside the UK so please do not ask for another courier to be used.

The full cost of your order including shipping, is what is used for the export commercial invoice which the import fees and taxes are then calculated from by Royal Mail/DHL. This cannot be changed in any way as we have to comply with international export rules.

Will my order be sent as one package?

For UK customers we may have to split your order into 2 seperate packages if there is a delay on some items in your order. You will be notified if this is the case.

How does the delivery for floor looms work?

For all floor loom deliveries please ensure that you have additional help available to move boxes indoors and to where you plan to build the loom. Some of the boxes will be very heavy (40kg to 70kg in some cases, depending on the loom).

UK Customers Only:

We can deliver floor looms to any address in the UK.  All floor looms ordered through Weft Blown are shipped free of charge to addresses in mainland UK.

Please note however that island locations may attract a shipping surcharge.  If you are in an island location then please contact us for a quote for floor loom shipping rates to your address.

Schacht and Ashford floor looms will by sent using DHL or Parcelforce depending on your location. You will receive a tracking number in the shipping confirmation email we send you once your loom is on its way.

Customers outside the UK:

We can deliver the floor looms listed for your country on our website. Delivery will be made by DHL and the cost will be shown at checkout. The high shipping cost is due to the size and weight of the packages as they are large and heavy.

I've just placed an order but I have forgotten something. Can I add this to my order?

If your order has not been shipped then please email sales@weftblown.com and we will get this arranged with you.